The Tinglar Difference: Customer Service

Nintendo, Sony, and Microsoft give out their own game consoles, but all of them seem dissociated from the customers they are supposed to serve. Both Sean Malstrom’s and my own observations lead tot he following conclusions:

  • Nintendo is concerned in making games that serve Nintendo itself, not the customers. One example would be the issue with the Super Mario Bros. series: the customers want 2D games, but Nintendo instead puts its heart into (and subsequently pushes) the 3D games while leaving the leftovers to the 2D games. An oddity is that, even when Nintendo puts 2D elements and long-time fan requests into the 3D games, the actual 2D games outsell the 3D games.
  • Sony only listens to a particular kind of gamer: the addict who would buy anything that the mainstream industry releases while basing an unhealthy self-worth on games instead of the outside world, at least. Apparently, these addicts only want the same M-rated power fantasies, albeit in packages that are not that different.
  • Microsoft manages to combine the above two problems; Microsoft, after serving itself, serves the addicts. (That would explain Microsoft’s recent depression in the gaming realm…)

Tinglar aims to serve everyone else who is left out of the mainstream industry of electronic games. Though I have also plenty of ideas myself, I shall gladly make games out of what everyone else wants, especially specific game ideas! I shall strive in serving a wide variety of customers through a resulting wide variety of games. Both of us would benefit!

Of course, I have to be reasonable on which wishes do I serve. I am not going to honor a request of yet another M-rated power fantasy!

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